When the best minds in medicine work with smart healthcare solutions, everyone wins.
Healthcare today has the potential to deliver better care than ever. Clinicians can use seamless collaboration to discover the most personalized patient experiences and the best treatments, while clinics and hospitals can use technology that complies with the latest security regulations and optimizes clinical, business, and IT operations. Discover how Cisco healthcare delivers.
The streamlined clinician experience
One of the most critical challenges in healthcare is secure, reliable, and seamless communication between staff, from medical records and images to voice and video consultation and collaboration. Hospitals and clinics need simple, easy-to-use platforms and highly reliable systems to help deliver care to patients wherever they may be.
The Cisco-enabled solution
Making connections every time it counts
5:32 p.m.
A stroke patient arrives in the ER for a CT scan. The ER physician meets with the patient to evaluate his condition.
5:40 p.m.
The ER physician contacts the neurologist, who is at home, and provides a brief overview of the patient’s condition. At the same time, a technician sets up the telestroke cart. Collaboration solutions like Cisco Jabber and video conferencing make it easy for physicians to communicate.
5:42 p.m.
The neurologist receives an alert as soon as the CT scan is done, and is able to review the results within minutes of the scan being finished. Switching, routing, and wireless technology enables access to the hospital’s electronic medical records (EMRs), CT, and picture archiving and communication system (PACS).
The streamlined clinical experience at work
- Connected equipment: Mobile carts enabled with digital technology bring medical care right to the patient and give physicians ready access to secure patient records.
- Worldwide access: Remote conferencing connects specialists directly to patients.
- Smarter triage: Mobile video consultation lets doctors provide critical information during a crisis to triage patients anywhere, anytime.
- Remote diagnosis: Access to medical records and imaging systems from anywhere allows physicians to make a diagnosis from wherever they and their patients may be.
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Patient Experience
The personalized patient experience
While patients today have higher expectations than ever before, clinics have more security and connectivity challenges than ever before. But those challenges are actually opportunities, because personalization in healthcare starts with better technology. Better patient care relies on connectivity and access to data—not just within the hospital walls, but everywhere patients and their doctors may be.
The Cisco-enabled solution
Making connections every time it counts
8:00 a.m.
Jerry uses the provider app on his phone to find a cardiologist, clicks on the “talk” icon, and is automatically connected to a nurse. Cisco Unified Contact Center delivers a connected digital experience for patients and hospital staff.
8:01 a.m.
The nurse starts to answer his questions and enter his details into the patient administration system (PAS). While the nurse has Jerry on the line, she live-chats with a doctor on a different campus who has an opening in his schedule and can meet with Jerry today.
10:30 a.m.
Jerry arrives at the hospital and uses the app to navigate the facility quickly—it even alerts him when he’s reached the right door. Cisco DNA Spaces brings location solutions onto a single cloud platform so location data can be delivered, at scale.
Cisco delivers an engaging patient experience.
- App support: Easy appointment scheduling and follow-up keeps patients engaged in their care.
- Fast, secure Wi-Fi: Video conferencing helps patients and doctors connect and follow up from anywhere.
- Reliable Internet: Secure networks give patients Internet access and allow them to stay in touch with loved ones.
- Real-time analytics: By understanding where staff and patients spend most of their time, clinics can add cafés or waiting areas for a better healthcare experience.
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Security and Compliance
Facilitating security and compliance
Providing accessibility and inaccessibility at the same time isn’t just a good way to improve healthcare outcomes—it’s mandatory. Regulatory requirements can make it hard to provide secure and consistent access, but failing to meet those requirements and protect confidential patient data can mean stiff penalties, liability, and lost trust. Providers need consistent, scalable, enterprise-wide security solutions that continually safeguard their networks.
The Cisco-enabled solution
Making connections every time it counts
9:00 a.m.
John, a patient with diabetes, is in bed at home. He hasn’t been feeling well, and his smart monitoring system pings the hospital. Cisco Medical NAC uses network segmentation to protect medical devices and records from attackers.
9:05 a.m.
A nurse at the hospital gets the notification over her phone. John’s insulin levels have dropped again within a critical timeframe. Cisco Advanced Malware Protection prevents breaches and continuously monitors behavior so staff devices stay secure.
9:06 a.m.
The nurse contacts John, waking him up and letting him know how crucial it is for him to use his insulin shot. Cisco wireless and switching solutions use built-in security to maintain compliance for electronic protected health information (ePHI), HIPAA, and other regulations.
Security, accessibility, and compliance at work
- Proactive security: Some hospitals receive as many as 30,000 ransomware hits to their network every day. Cisco Umbrella reduces the number to nearly zero.
- Protected from every angle: End-to-end security greatly reduces cyberthreats—Cisco Identity Services Engine controls which users can connect to the network and what data they can access.
- Accessible and safe: Next-generation firewalls at the network perimeter work to protect medical devices as well as patient, research, and financial information from ransomware.
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Clinical, Business, and IT Operations
Optimizing clinical, business, and IT operations
IT complexity isn’t just about connecting and managing all the different devices, although that in itself is a big challenge. It’s also about all the different kinds of data running across all those devices: images, electronic health records (EHRs), video, patient vitals. Trying to manually configure, analyze, and create and assign profiles is intense—and also becoming unsustainable.
IT needs integrated, secure systems built to not only handle all the demand, but also improve outcomes at an operational level. They need systems that optimize everything that happens out on a hospital floor, from medical team communication and collaboration to triage and treatment.
The Cisco-enabled solution
Making connections every time it counts
8:45 p.m.
Joe and Molly on the IT team see that 50 new devices just connected to the hospital network.
8:45 p.m.
Cisco DNA Center and Cisco Software-Defined Access (SD-Access) automatically identify the devices and determine which security profiles they should have, and then assign them.
Optimized business and IT out on the floor
- Handle the demand: Automated management helps IT support the steep increase in connected mobile and medical devices.
- Gain efficiency: Defining policies quickly and effectively reduces manual effort in device analysis and allocation.
- Reduce cost: Easy, seamless communication and collaboration between doctors, specialists, and staff cuts down on travel.
- Quickly collaborate: Network threat protection makes it easy to link with multiple hospital campuses to share data in real time, securely and reliably.
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Conclusion
