FOUNDATIONAL SERVICE

Expert care for the modern network

FOUNDATIONAL SERVICE

Expert care for the
modern network

FOUNDATIONAL SERVICE

Expert care for the modern network

IT is your customers’ most critical business investment. With Cisco Smart Net Total Care foundational service, you can help your customers proactively mitigate risk, improve network operations, and maintain business continuity.

faster issue
resolution

network issues avoided

reduced inventory management

Cisco Services recognized for “Outstanding Customer Service Experience” 11th J.D. Power Certification

Profile of an
enterprise1

Profile of an enterprise1

Profile of an
enterprise1

Profile of an enterprise1

Our sample enterprise calculations are derived from large U.S. enterprise customers using Cisco Services. The ROI model has been certified by Forrester Research as part of its Total Economic Impact (TEI) certification.

This sample large enterprise includes:

  • Cisco equipment valued at a list price of approximately $236 million
  • Mix of next-business-day, onsite, and 24-7-365 coverage for replacement parts
  • An average of 928 service requests raised per year
  • 528 Cisco.com logins per year
  • An IT employee hourly rate cost ranging from $68 to $79 per hour
  • A labor rate of $92 per hour (weighted for complexity of the network and the expertise level of the employee)
  • A critical network disruption cost of $90,882 per hour of downtime, with an average of seven network incidents per year2
  • 75 percent weighted factor to ensure conservative estimates
This large enterprise will realize $9,834,000 in Cisco Services value (based on a total services cost of $6,092,049), realizing a service ROI of 61 percent.
Whether your customer is a large or small enterprise, Cisco’s foundational service delivers world-class technical support that keeps their business running smoothly.
For more information, contact your Cisco Services Partner Account Manager.