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Profile of an enterprise1
Profile of an enterprise1
Profile of an enterprise1
Profile of an enterprise1
Our sample enterprise calculations are derived from large U.S. enterprise customers using Cisco Services. The ROI model has been certified by Forrester Research as part of its Total Economic Impact (TEI) certification.
This sample large enterprise includes:
Cisco equipment valued at a list price of approximately $236 million
Mix of next-business-day, onsite, and 24-7-365 coverage for replacement parts
An average of 928 service requests raised per year
528 Cisco.com logins per year
An IT employee hourly rate cost ranging from $68 to $79 per hour
A labor rate of $92 per hour (weighted for complexity of the network and the expertise level of the employee)
A critical network disruption cost of $90,882 per hour of downtime, with an average of seven network incidents per year2
75 percent weighted factor to ensure conservative estimates
This large enterprise will realize $9,834,000 in Cisco Services value (based on a total services cost of $6,092,049), realizing a service ROI of 61 percent.
Whether your customer is a large or small enterprise, Cisco’s foundational service delivers world-class technical support that keeps their business running smoothly.
For more information, contact your Cisco Services Partner Account Manager.
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Statistical findings based on a Cisco ROI model certified by Forrester.
“IT Performance Engineering & Measurement Strategies: Quantifying Performance Loss,” META Group. For Cisco’s ROI model, we have assumed the cost of network downtime as 10 percent of the costs referred to in this report.